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<p class="TITLE">Point Regulations</p>

<p>
<a href="#For groups">Operation groups</a><br>
<a href="#For ba groups">BA groups</a><br>
<a href="#For projects">Project reward</a>
</p>

<p class="TITLE"><a name="For groups">Operation groups</a></p>
<p>The purpose of this regulation is to motivate and evaluate operation groups periodically.</p>
<p class="TableCaption">Source of information</p>
<p>Group Plans and Group Report<br>
Project points of post mortem projects in reported period<br>
Support Groups</p>
<p class="TableCaption">Group Evaluation</p>
<p>Max is 300 points, Min is 0 point<br>
<b>Group Point</b> = Production Point + Business Point + Staff Point</p>
<p class="TableCaption">Production Points</p>
<p>Max is 100 points, Min is -50 point<br>
<b>Production Point</b> = Project Point + Proposal Point<br>
<b>Project Point</b> = Average of Project Points *1.4 if PWR&gt;0, = Average of Project Points if PWR &gt;-30, =-30 if PWR &lt;-30<br>
<b>Proposal Point</b> = (Proposal Win Rate (%)-20)*k, where k=0.375 if PWR&gt;20, =1 if PWR&lt;20</p>
<p class="TableCaption">Business Points</p>
<p>Max is 100 points, Min is -50 point<br>
<b>Business Point</b> = Revenue Points + Profit Points + Receivable Points<br>
<b>Revenue Point</b> = Revenue Performance (%) *0.2 if RP&lt;175%, =35 if RP&gt;175, =-10 if RP&lt;30<br>
<b>Net Income Point</b> = Min(50,Net Income Ratio (%)*k, where k = 0.5 if NIR&gt;10, = 0 if&nbsp; NiR&gt;0, =-10 if NIR&lt;0)<br>
<b>Receivable Point</b> = Min(15,(Receivable Ratio (%) -70)*k), where k = 0.5 if RR&gt;70, =0.2 if RR &gt;50, = 0.5 if RR&gt;30, = 1 if&nbsp; RR&lt;30</p>
<p class="TableCaption">Staff Points</p>
<p>Max is 100 points, Min is -50 point<br>
<b>Staff Point</b> = Language Point + Experience Point - Turnover Point + Technology Point<br>
<b>Language Point</b> = (Language Index-2) *5, =15 if LI&gt;5<br>
<b>Experience Point</b> = (Experience Index -1)*5 if EI&lt;10, =45 if EI&gt;10<br>
<b>Turnover Point</b> = (Voluntary Turnover Rate (%)- 10) *2 if VTR&lt;25, =-30 if VTR&gt;25<br>
<b>Technology Point</b> = (Technology Index-1) *5 if TI&lt;5, =20 if TI&gt;5</p>
<p class="TableCaption">Summary</p>
<p><b>Perfect Fighters (Quarterly)</b>: Highest production point<br>
<b>Gold Miners (Quarterly)</b>: Highest business point<br>
<b>Excellent Team (Quarterly)</b>: Highest staff point<br>
</p>

<p class="TITLE"><a name="For ba groups">BA groups</a></p>
<p>The purpose of this regulation is to motivate and evaluate Fsoft support groups periodically.</p>

<p class="TableCaption">Group Evaluation</p>

<p>Max is 300 points, Min is 0 point<br>
<b>Group Point</b> = Production Point + Business Point + Staff Point</p>
<p class="TableCaption">Production Points</p>
<p>Max is 100 points, Min is -50 point<br>
<b>Production Point</b> = Action Point + Devotion Point<br>
<b>Action Point</b> =25+(Timeliness-LCL of norm of the Timeliness)/(UCL-LCL)*50 if LCL&lt;=Timeliness&lt;=UCL, = 0 if Timeliness&lt;LCL, = 75 if Timeliness >UCL, = -35 if the metric is not calculated<br>
<b>Devotion Point</b> =5+(UCL of norm of the Response time - Response time)/(UCL-LCL)*20 if LCL&lt;=Response time&lt;=UCL, = 0 if Response time>UCL, = 25 if Response time&lt;LCL, = -15 if the metric is not calculated</p>
<p class="TableCaption">Business Points</p>
<p>Max is 100 points, Min is -50 point<br>
<b>
Business Point</b> = Saving Point + Busy Point + Customer Point + Value Point<br>
<b>
Saving Point</b> = 5+(UCL of norm of the Budget performance - Budget performance)/(UCL-LCL)*10 if LCL&lt;=Budget performance&lt;=UCL, = 0 if Budget performance>UCL, = 15 if Budget performance&lt;LCL, = -5 if the metric is not calculated<br>
<b>
Busy Point</b> =5+(Busy rate-LCL of norm of the Busy rate)/(UCL-LCL)*10 if LCL&lt;=Busy rate&lt;=UCL, = 0 if Busy rate&lt;LCL, = 15 if Busy rate >UCL, = -5 if the metric is not calculated<br>
<b>
Customer Point</b> =20+(Customer satisfaction-LCL of norm of the Customer satisfaction)/(UCL-LCL)*25 if LCL&lt;= Customer satisfaction&lt;=UCL, = 0 if  Customer satisfaction&lt;LCL, = 45 if  Customer satisfaction >UCL, = -15 if the metric is not calculated<br>
<b>Value Point </b> =25+(Achivement-LCL of norm of the Achivement)/(UCL-LCL)*50 if LCL&lt;= Achivement&lt;=UCL, = 0 if  Achivement&lt;LCL, = 75 if  Achivement >UCL, = -25 if the metric is not calculated</p>
<p class="TableCaption">Staff Points</p>
<p>Max is 100 points, Min is -50 point<br>
<b>
Staff Point</b> = Language Point + Technology Point<br>
<b>
Language Point</b> =5+(Language index-LCL of norm of the Language index)/(UCL-LCL)*20 if LCL&lt;= Language index&lt;=UCL, = 0 if  Language index&lt;LCL, = 25 if  Language index >UCL, = -25 if the metric is not calculated<br>
<b>
Technology Point</b> =5+(Technology index-LCL of norm of the Technology index)/(UCL-LCL)*20 if LCL&lt;= Technology index&lt;=UCL, = 0 if  Technology index&lt;LCL, = 25 if  Technology index >UCL, = -25 if the metric is not calculated</p>
<p class="TableCaption">Summary</p>
<p><b>Excellent</b>: >225 points<br>
<b>Good</b>: >175 points<br>
<b>Fair</b>: >125 points<br>
<b>Acceptable</b>: >75 points<br>
<b>Failed</b>: <=75 points<br>
</p>

<p>&nbsp;</p>

<p class="TITLE"><a name="For projects">Project</a></p>

<p>The purpose of this regulation is to motivate project teams periodically<br>
Any Metric or Record, which is not be available in project, should be defined by 
permitted tailorings/deviations </p>
<p class="TableCaption">Project Evaluation </p>
<p><b>Project Point</b> = Efficiency Point + Quality Point + Record Point + Special Point <br>
<b>Efficiency</b> = Max 15 points, Min -5 points <br>
<b>Efficiency Point</b> = Size Point (in UCP) + Effort Point <br>
<b>Size Point</b> = Max (Min(10,(Project Size - Norm Size)* 0.1),0) <br>
<b>Effort Point</b> = -5, if project has not recorded accurately the Effort <br>
If Effort Effectiveness (%) &gt;= 110, Effort Point = 0 <br>
If Effort Effectiveness (%) &gt;= 100 and &lt;110, Effort Point = 2 <br>
If Effort Effectiveness (%) &lt; 100, Effort Point = 5 </p>
<p class="TableCaption">Quality</p>
<p>Max 15 points, Min -15 point <br>
<b>Quality Point</b> = Sum of Points of Metric (Customer Satisfaction, Acceptance of 
Deliverables, Requirement Completeness, Timeliness, Leakage, Correction Cost, 
Process Compliance) <br>
<b>Metric Point</b> = -2, if project has not recorded accurately the Metric  <br>
If Metric is better Control Limits of Norm, Metric Point = 3 for Customer 
Satisfaction and = 2 for others<br>
If Metric in Control Limit Rank of Norm, Metric Point = 1 <br>
If Metric is worse Control Limits of Norm, Metric Point = -3 for Customer 
Satisfaction and = -2 for others </p>
<p class="TableCaption">Record</p>
<p>Max 10 points, Min -10 points <br>
<b>Record Point</b> = Sum of Doc Points (Work Order, Acceptance Note, Project Plan, 
Project Reports) <br>
If project has required Document in time, Doc Point = 2 for Work Order and 
Acceptance Notes and = 1 for others <br>
If project has no required Document, Doc Point = -2 for Work Order and 
Acceptance Notes and = -1 for others<br>
If project has delayed the approval of Work Order or Acceptance Note or Project 
Plan, Doc Point = -1 <br>
If project has delayed each Report (Milestone, Post Mortem), Doc Point = -0.5
</p>
<p class="TableCaption">Special</p>
<p>Max 10 points, Min -10 points <br>
<b>Special Point</b> = Sum of Customer Points + Prestige Point <br>
If project has no special customer requirements on quality, Customer Point = 0
<br>
If project achieves a special customer requirement on quality, Customer Point = 
2 <br>
If project does not met a special customer requirement on quality, Customer 
Point = -1 <br>
VP Operation give the Prestige Point based on contribution of project to Fsoft 
prestige or value </p>
<p class="TableCaption">&nbsp;Project Reward </p>
<p>A project is <b>Failed</b> if: <br>
- Acceptance of Deliverables &lt; 50%, or <br>
- Effort Effectiveness &gt; 120%, or <br>
- Project Point &lt;= 0 <br>
Otherwise a project is Success </p>
<p>Success Level of the Project depend of project points:<br>
<b>Excellent</b>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &gt;30 point<br>
<b>Good</b>&nbsp;&nbsp; &lt;=30 and &gt;20 points<br>
<b>Fair</b>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;=20 and &gt;10 points<br>
<b>Acceptable</b>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;=10 and &gt;0 points<br>
<b>Default value</b> = 12 points</p>

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